Branislav Trifkovic

Duties & Responsibilities: Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention Monitor and update call logging system, ensuring customers receive top level service Excellent understanding of PC hardware/software and b

•Recommendation of solutions and resolving problems associated with queries. •Resolving IT problems using the knowledge base and minimizing the impact of IT changes on business in general. •Working closely with other team members and supporting teams in resolving open issues.

In- and outbound phone operator - customer care Handling phone calls on a daily basis for German speaking customers. Replying to email inquiry messages sent by customers and suggesting the best possible solution for them.

Analyzing business and functional requirements and deriving test conditions Implementing and executing test cases Analyzing results of test execution and creating a test report Setting up and maintaining a test environment Preserving test ware

HTML How to build an HTML5 template Learning what HTML is and how it works Using comments and meta information Working with attributes Adding Images, hyperlinks, tables and lists How to use Headings, paragraphs, and line breaks Structuring your HTML page for better presentation Everything you need