Bred Mustafaraj

Facilitating international teams to deliver complex software projects for public sector clients in Germany. Collaborating with clients to understand their needs and translating them into clear project requirements with detailed (technical) Acceptance Criteria, while managing QA testing to identify and resolve software bugs. Automating workflows with custom scripts (JavaScript, Node.js, Powershell) to boost efficiency and reduce manual tasks. Applying an understanding of databases and SQL queries.

Technical product knowledge and support to clients. Troubleshooting methodologies, providing feedback to internal resources. SLA compliance and delivery within Support guidelines. Build and maintain client relationships. Delivery of iManage End User Training in line with the training process and procedures. Feedback on training delivery for continual improvement of services.

Student & Lecturer Consulting and Support (onboarding/offboarding) IT Hardware and Software Purchasing, Installing, Maintaining, Listing and Managing Creating documentation and maintaining system administration procedures and policies MDM system management (Apple School Manager, Jamf) Managing and maintaining permissions and licenses

Preparatory activities in the context of IT Governance frameworks design, deployment and assessment Part of IT Governance for Universities (Lecturer at Project ITG4AU with support of European Commission) Chatbot ideator and creator for the SRH University Berlin from FAQs Accompanying activities in the context of research and of supporting the course director

Assessing, signing and managing IT vendors and suppliers for different Software and Hardware Accounting and Inventory management Stakeholder management

Responding to queries, performing diagnostic tests to troubleshoot problems, installing updates and repairing for software and hardware Set up new equipment, perform minor repairs, document and maintain records, policies and procedures