Bred Mustafaraj

• Translate client requirements into ADO epics/features with testable ACs using Given–When–Then; enforce DoR/DoD and non‐functional criteria in backlog items. • Drive backlog ordering and refinement; prep items for dev, resolve ambiguities, and keep work investment aligned to value and risk. • Lead sprint planning and reviews; align capacity to priority, define acceptance signals, and make rapid scope decisions to unblock flow.

Led cross-functional teams in delivering public software projects on time and budget. • Directed sprint planning, backlog refinements, and team alignment. • Oversaw QA processes and bug tracking for reliable releases. • Automated workflows in ADO/JIRA/ActiveCollab using JS, Node.js, PowerShell. • Ensured Agile success: stakeholder transparency, risk management, continuous improvement.

Technical product knowledge and support to clients. • Troubleshooting methodologies, providing feedback to internal resources. • SLA compliance and delivery within Support guidelines. • Build and maintain client relationships. • Delivery of iManage End User Training in line with the training process and procedures. • Feedback on training delivery for continual improvement of services.

Student & Lecturer Consulting and Support • Creating documentation and maintaining system administration procedures and policies • IT Hardware and Software Purchasing, Installing, Maintaining, Listing and Managing • MDM system management, Onboarding/Offboarding for Clients and Colleagues • Managing and maintaining permissions and licenses

Preparatory activities in the context of IT Governance frameworks design, deployment and assessment Part of IT Governance for Universities (Lecturer at Project ITG4AU with support of European Commission) Chatbot ideator and creator for the SRH University Berlin from FAQs Accompanying activities in the context of research and of supporting the course director

Responding to queries, performing diagnostic tests to troubleshoot problems, installing updates and repairing for software and hardware Set up new equipment, perform minor repairs, document and maintain records, policies and procedures