Burhan Rexhepi

Designed, implemented, and maintained VoIP solutions for small and enterprise environments, ensuring reliable and secure voice communications. Configured and managed IP PBX systems, SIP trunks, gateways, and softphones. Monitored and optimized call quality, troubleshooting issues related to SIP signaling, latency, jitter, and packet loss. Integrated VoIP platforms with business applications and collaborated with technical teams to deliver scalable and efficient communication solutions.

Freelance IT Support Technician: Provided remote technical support, consulting and troubleshooting for PCs, laptops, mobile devices, printers and networking equipment. Assisted users with hardware and software issues, Windows configuration, Microsoft 365, email setup, system optimization, security and performance improvements. Delivered fast problem resolution through remote assistance while ensuring excellent customer service and user satisfaction.

- Developed and edited engaging online learning materials, enhancing learner engagement and retention. - Assessed audience needs and analyzed existing instructional materials to improve course effectiveness. - Collaborated with subject matter experts to create comprehensive lesson plans and assessment tools. - Oversaw the implementation of online learning programs, training instructors and students for optimal use.

- VSAT system (Modems, BUC and LNB) - Monitoring and supporting the company's network security and data center networks - Troubleshooting, creating, and updating firewall policies - Creating, implementing, and maintaining network documentation - Wireless system 2.4/5ghz (AP, P2P, and Bridge) Fiber, cat5, and coaxial cable - Cisco Systems (Routers, Servers, and Switches config)  - Mikrotik routers and Router boards, Radius and Hotspot Manager - WiMax Technologies

- Configure network hardware such as servers, routers, and switches. - Upgrade, repair, and maintain computer networks. - ISP, Internet Caffe, Post Telephone, Computer repair shop - VSAT system (Modems, BUC and LNB) - Computer (maintenance troubleshooting) - Customer consulting and training (SAP) - Wireless system 2.4/5ghz (AP, P2P, and Bridge) - Cat5, and coaxial cable - Voice over IP (VOIP) - Switches - Mikrotik routers and Router boards