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Camille Rebout

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Master in International Business
First Line Engineer (Customer Service)
(This company name is only visible to logged-in members.)
Employee

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Haves

  • My current job position at Cable & Wireless in Munich (you can contact me or send me your CV if ou are interested) Job Purpose The First Line Engineer supports Cable & Wireless international business customers. He is responsible to answers customer queries by phone and mail for all Cable & Wireless products sold in Europe (Transmission
  • Voice
  • ATM/Frame
  • IP and Hosting). He performs all customer requested changes on our system
  • or assigns these requests to the appropriate resolving agency. Moreover
  • he is responsible for assigning all tickets that cannot be solved within the first line of IP/Data Operation to the right resolving agency according to the C&W processes. The Jun. First Line Engineer handles the complete fault management for our customers. In this role
  • he works in conjunction with our internal and external partners. The Jun. First Line Engineer is responsible for all escalation. He takes care that incidents get escalated if necessary
  • following therefore the C&W escalation procedures. Key Accountabilities The employee is responsible to ensure that C&W delivers agreed customer SLAs on a case by case basis. Expected to solve and answer daily requests and queries independently Expected to solve technical issues within C&W network independently Education and Professional Qualifications At least a medium graduation and work experience in a technical customer orientated function is needed Work Experience 1 or 2 years in a technical customer orientated function Technical Knowledge Basic Network knowledge
  • Cisco or Voice knowledge is desirable Language Skills Fluent in English
  • French and Italian. Additional Spanish or German would be advantageous Competencies and Skills Very good communication skills. Capability to communicate fluently in English and French and Italian. Customer orientated (telephone training or customer orientation training would be advantageous) Special Considerations The candidate should be interested in learning more about Cable & Wireless technical solutions and be ready to apply himself 100% to the training process. The applicant has to be very reliable
  • accurate and stress resistant.

Wants

  • Contacts in Marketing
  • Customer Service and Sales
  • especially in Germany (Munich.)

Professional experience

  • to present

    First Line Engineer (Customer Service)

    (This company name is only visible to logged-in members.)

  • to present

    First Line Engineer (Customer Service)

    Cable & Wireless (Munich, Germany)

  • Customer Support Representative

    Open Text Corporation/IXOS (Munich, Germany)

  • Marketing and Communication Assistant

    Sidel-Tetra DeLaval Group (Reichstett, France)

  • French Drill Teacher

    University Of San Diego (San Diego,California, USA)

  • Strategic Marketing Assistant

    Infineon Technologies AG (Munich, Germany)

  • Export Business Administrative (Latin America and Asia Pacific)

    Alcatel Business Systems (Illkirch, France)

Educational background

  • Master's Degree in Marketing and Sales / IECS (Ecole Supérieure de Commerce de

    Strasbourg), Strasbourg's Graduate Business School, France. USD (University of San Diego) California, USA.

Languages

  • German

  • English

  • Spanish

  • French

Interests

  • travel
  • movie
  • music
  • fencing
  • climbing
  • paragliding
  • cooking
  • perfumes
  • wine.

Portfolio

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