Camilo BRICENO

Installation of standard software and business software Create, follow-up and update tickets via the ticketing service tool Systems, Networks and Telecoms Administration Management of IT support requests from employees (legal requests, connection to databases and file servers, VPN, WiFi, software installation Experience in Office 365, sharepoint and MS tools

Diagnose, troubleshoot and solve hardware and Software issues by asking customers targeted questions Incident and Change management within a special period of time (SLA) Provide prompt and communicate accurate feedback to the client Ensure all issues are properly logged and up to date in ticketing system Ticket management and escalation to/collaboration with third-level support Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site

Software update for Motorola devices (Walkie talkie) Motorola antennas power calibration and setup Motorola relay configuration

Management, installation and maintenance of computer equipment Software installation, maintenance and management Level 1 administration: Active Directory, fleet management, adding workstations, resetting accounts, passwords Software management (BMC Remedy, Bomgar, Cisco Tools, Active Directory) Xerox printers support (Model 3635) Support in Cisco IP telephones and video conferences devices

French Language