Camilo BRICENO
Skills
Timeline
Professional experience for Camilo BRICENO
- Current 5 years and 5 months, since Jun 2021
IT Support Specialist
Kuehne + Nagel, Inc.
- 5 months, Oct 2020 - Feb 2021
IT Support Technician
Richemont
- 1 year and 7 months, Mar 2019 - Sep 2020
IT Support Analyst
Téléperformance
Installation of standard software and business software Create, follow-up and update tickets via the ticketing service tool Systems, Networks and Telecoms Administration Management of IT support requests from employees (legal requests, connection to databases and file servers, VPN, WiFi, software installation Experience in Office 365, sharepoint and MS tools
- 6 months, Oct 2019 - Mar 2020
Incident Specialist Analyst
Teleperformance Colombia
Diagnose, troubleshoot and solve hardware and Software issues by asking customers targeted questions Incident and Change management within a special period of time (SLA) Provide prompt and communicate accurate feedback to the client Ensure all issues are properly logged and up to date in ticketing system Ticket management and escalation to/collaboration with third-level support Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
- 5 months, Oct 2017 - Feb 2018
IT Support Technician
LeBras Communication
Software update for Motorola devices (Walkie talkie) Motorola antennas power calibration and setup Motorola relay configuration
Management, installation and maintenance of computer equipment Software installation, maintenance and management Level 1 administration: Active Directory, fleet management, adding workstations, resetting accounts, passwords Software management (BMC Remedy, Bomgar, Cisco Tools, Active Directory) Xerox printers support (Model 3635) Support in Cisco IP telephones and video conferences devices
Educational background for Camilo BRICENO
- 6 months, Jan 2023 - Jun 2023
Fullstack Web Development
Le Wagon Berlin
- 7 months, Sep 2017 - Mar 2018
Telecommunications engineering
Université Paris X - Nanterre
- 7 months, Sep 2015 - Mar 2016
Université Paris III-New Sorbonne
French Language
- 4 years and 6 months, Jan 2009 - Jun 2013
Universidad ECCI
Languages
Spanish
C2 (Expert / native speaker)
English
C1 (Fluent)
French
C1 (Fluent)
German
A1-A2 (Basic)
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