Cansu Sagdic

• Answering and resolving queries of international customers via email, telephone and letter. • Complaint handling and process control in the national and international levels. • Handling of customer procedures in a Customer Relationship Management (CRM) system.

Topic : "Evaluation of Performance of Coil-Wound Heat Exchangers" for Liquefaction of Natural Gas • Familiarization with functions and basics of CWHE simulation for LNG applications. • Derivation of consistent operation cases from plant measurements with a process simulation program (UniSim). • Rating of CWHE performance for the derived operation cases with Linde-owned CWHE design program. • Further development of a model for the investigation of the shell-side refrigerant distribution

Bosch Thermotechnology in Wernau, near Stuttgart Central Bosch Thermotechnology department "Design for Environment" • Supported the global project work ErP (Energy-related Products) within the international cross-functional Design for Environment network. • Literature research about Resource Efficiency. • Updated the In-House Mini Life Cycle Assessment Tool with the help of GaBi Software. • Supported the Bosch-wide communities in Bosch Connect.

• Helped Health Care Compliance Officer with implementation of the global SOPs to local legislations. Supported to detect and report process gaps & inconsistencies. • Ensured the SOP trainings for employees running adequately and allocated the certificates of employees after the trainings to make sure the laws and regulations are followed to advance the patient care according to FCPA.

Observed the quality control process of the overall production. Helped the various laboratory groups in the execution of their tasks

Observed the overall production process in the granulation, tabletting, coating and packaging sections.

Comprehensive competence in process and plant engineering, construction and management. Module blocks: process synthesis, process simulation, process control, process optimization, management, and intercultural competences.