Carl Chandler-Mullins

Management Consultant helping develop and deploy new products and services in the mobile world. Currently working with contactless/NFC technology within the banking, transit, ticketing, loyalty, couponing and access markets.

Worked with Orange Poland in all aspects of project definition for the delivery of mobile contactless services in partnership with banks, transit companies and other service providers. Played an advisory role in Orange Poland's launch of their Orange Cash prepaid m-payment service. Negotiated the objectives for partnerships with leading payments providers, retailers and technology providers. Designed the blueprint for the structure, objectives and working practices for an international alliance.

Led Orange Group operations to provide product, project and technical resource to Orange UK (OUK) from concept through to testing phase for the delivery of a mobile NFC payments service with the UK's leading card issuer. Undertook research, developed business models, defined product requirements and built early joint propositions with the card issuer. Developed the phase 2 roadmap, assessed strategic intent of other card issuers, transit companies, retailers and stadia.

Led Paris-based program in all aspects of product and consumer marketing for the delivery of a €200m converged portal. Delivered UK/France portal launch as part of the Wanadoo re-brand. Program managed phase 2 of the delivery across 6 countries covering Home Page, Email, Address Book, IM, Photo Album, eCare/Sales/Support.

Led Orange Group's SMS & MMS Product Management team to launch centrally developed solutions to multiple Orange operating countries (OpCos). Developed an MMS adoption and usage strategy which was adopted in 5 countries. Launched PC Messenger, a 2-way PC-to-Mobile services in 3 countries. Developed and delivered a MMS-based Group Messaging strategy.

A brief role ahead of moving to Orange Group. Led the Messaging team, covering Email, IM, SMS and MMS. In that time, secured senior management buy in for the withdrawal of a struggling Group Text service.

Promoted to head the MMS team. First UK MNO to launch Video Messaging, Third Party Gateway and Interconnect across all the UK operators. Created an adoption and usage strategy to manage the company's expectations of SMS-like business. Traffic quadrupled in the following year.

Jointly built the Video team based on conclusions from the 3G task force study. Managed the Video Download and Streaming projects delivering classic product management requirements: research, business case, product specifications, RFI/RFP etc.

Defined how the company would use the potential of the network to greatest effect, and developed the business case, customer requirements and service roadmap to support it.

Overhauled failing range of professional receivers across the Cable, Terrestrial and Satellite markets. Withdrew weaker products, extended and repositioned the range and revamped pricing based on market requirements and competitor analysis. Sales increased 65% over an 18 month period.

Redeveloped marketing strategy for price sensitive Southern Europe by broadening the product range, reducing pricing and moving away from the independent retailer channel and towards major high street names. Sales increased 26% 1994-1996.

Management of Innovation, Marketing Strategy, Corporate Strategy, Consumer Behaviour.