Carla Soriano

• Organization and preparation of tenders, analysis, and evaluation of submitted offers. • Tracking of suppliers’ performance to assess cost-saving initiatives. • Development of a new tool for KPI tracking and versatile analysis. • Upkeep and administration of contracts in the contract database. • Creation and preparation of presentations (e.g. procurement processes and strategies).

• Order Entry Fulfillment • Responsible for maintaining on-time deliveries of the plant over 96%. • Responsible for order status and monitoring, order shipment programming, order payments; and all inquiries related to current Open Backlog. • Manage customer needs throughout the order cycle, ensuring customer satisfaction via process and order-related problem-solving. Make sure the process flows smoothly in all areas (Business unit division). • Monitor, analyze and present monthly KPIS.

• Operational activities related to order management, merchandise flow, inventory control, sales, and customer service functions for over 40 international accounts. • Oversaw, planned and tracked worldwide product movement. • Administration and handling of complaints database. • Responded to and follow up with customer requests for global pricing (quotes and contracts).

Business Logistics and Supply Chain Management, Maritime Logistics, Negotiations, Project Management, Revenue Management and Service Operations, Sourcing and Procurement Management, Transportation and Distribution