Carlos Loeb

Manage, analyze and process TAM and Delivery Manager requests. Coordinate, monitor and facilitate the availability of PFE for the Onsite requests. Maintain the incidents updated in order to keep the team informed about actions. Control the implementation of coordination measures and work procedures.

Analyze international customer needs. Dealing with incidents in coordination with the technical service. Report to the management suggestions and customer feedback. Train the customer to use the My Oracle Support tool. Contribute to improve the service through a better qualification of incidents.

Insure the inter-phase between the customer and the technical service. Update maintenance contracts. Pilot and train a team of four collaborators. Help to sale licenses and services through the identification of commercial opportunities. 70% increase of customer satisfaction in relation to the dossiers handled.

Reduction of transport costs by the optimization of import methods. Increased sales through discovery, selection and follow-up of customers and distributors. Conception of sales points for the promotion and marketing of agro-alimentary products. Study, collection and analysis of info regarding perishable and non-perishable product importation

Promote and sell to the customers the tourist stays purchases. Launch new products and services for customers. Coordinate for sales with the travel agencies. Actively participate in achieving the team goals. Second best-seller in a team of 15 people (13% of turnover).

Treat and monitor compliance of bank transactions agency. Banking transaction execution on behalf the customers. Prospecting new customers. Advise the customers on financial products proposed by the agency. First customer experience and bank retail.

MASTER en Economie et Gestion