Carmen Gonzalez Gutierrez

• Providing support to the marketing and clients department which is responsible for the development and constant improvement of the B2C interactions infrastructure. Several tasks relating with internal and external communication and support on driving the company’s focus to a customer oriented approach. • Responsible for developing valuable insight through analyzing customer data on a variety of projects and campaigns to improve customer relationship management in the company.

• Screened candidates to ensure their qualifications met open positions along with presenting job opportunities to qualified candidates and negotiating contract terms. • Conducted telephone and office interviews, background investigations, skills testing and reference checks. • Prepared clients for the client interview process

• Worked at the mountaineering department, largest area by sales and top one in all Spanish Decathlon stores. • Tasks entailed stock management, inventories, merchandising and maintaining high standards of customer service.

• Tasks involved stock management and implementation of the product in the boutique and storehouse. • Worked on the tills desk, handling cash, processing returned goods and dealing with customer complaints.