Carol Olivia Mendonca

Key responsibilities: - Led the annual sales budgeting process, coordinating cross-functional input to set realistic, data-driven targets - Analyzed revenue, margin, and profitability across products, customers, and business units - Prepared monthly sales reports with variance analysis and actionable recommendations - Monitored KPIs to identify trends, risks, and growth opportunities - Conducted product and customer margin analysis to drive pricing and profitability improvements - Managed sales incentive ca

- Responsible for Citi's annual, quarterly, ad-hoc and real time client feedback programs for corporate banking, global network banking, transaction services and commercial banking - Drove insights and actions in business support by data validation, timely release of reports and entitlement validation - Involved in exploratory data analysis, confirmatory data analysis and qualitative analysis

- Worked with partners and other support teams to provide application support to bankers across all franchises - Advance support to CCO's – Training portfolio management, resolving user queries, ad-hoc report building in business objects, etc. - Preparation of daily / weekly / monthly KPI

- Provided business information, administration and helpdesk support globally to investment bankers - Retrieved business / financial related information leveraging from a broad set of online databases (Thomson Eikon, S&P, Fitch, Moody's, Factset, Factiva)