Carolin Reschka

- handling of guest requests and guest feedback - dealing with internal requests - answering the general telephone line of the hotel - managing the general hotel e-mail adress - working according to strict brand guidelines of Waldorf Astoria - acting according to the Hilton Worldwide policy

- check-in and check-out according to the strict Waldorf Astoria luxury policy - rooming of guests and dealing with luxury requests - handling of cash and invoices - receiving guest feedback and complaints and dealing with them - acting according to the Hilton Worldwide policy

- check-in and check-out - receiving reservations and handling them - function as salesperson for groups and individuals - handling of cash and invoices - handling of guest feedback and complaints - VIP guest services

- experience in all Front Office departments (Executive Club Lounge, Concierge, telephone and serivce operations, Front Desk, Back Office) - Guest Service Manager Duties during early, late and night shifts - responsible for guest experience index and complaint management - Front Desk duties such as check-in, check-out, cash handling, room assignements, data handling, internal communication - VIP guest services

- check-in and check-out - guest services and relations - handling of reservations - handling the daily cash flow - guest feedback and complaint management - helping the resort’s guest animation team with evening programs

Hotel Management, Marketing, Sales, Finance

Tourismus, Buchhaltung, Hotel- und Gastronomiegewerbe, Food and Beverage, Veranstaltungsplanung