Carolin Reschka
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Carolin Reschka
- 2 Jahre und 6 Monate, Apr. 2017 - Sep. 2019
Event Relations Coordinator
Soho House Berlin
- 9 Monate, Aug. 2016 - Apr. 2017
Reservations Agent
Soho House Berlin
- 7 Monate, Feb. 2016 - Aug. 2016
Guest Service Agent / Telephone Operator
Waldorf Astoria Berlin
- handling of guest requests and guest feedback - dealing with internal requests - answering the general telephone line of the hotel - managing the general hotel e-mail adress - working according to strict brand guidelines of Waldorf Astoria - acting according to the Hilton Worldwide policy
- 3 Monate, Nov. 2015 - Jan. 2016
Front Office Agent
Waldorf Astoria Berlin
- check-in and check-out according to the strict Waldorf Astoria luxury policy - rooming of guests and dealing with luxury requests - handling of cash and invoices - receiving guest feedback and complaints and dealing with them - acting according to the Hilton Worldwide policy
- 3 Monate, Juli 2015 - Sep. 2015
Receptionist
Residenz Heinz Winkler
- check-in and check-out - receiving reservations and handling them - function as salesperson for groups and individuals - handling of cash and invoices - handling of guest feedback and complaints - VIP guest services
- 1 Jahr und 1 Monat, Okt. 2013 - Okt. 2014
Management Trainee Front Office
Westin Shenzhen Nanshan
- experience in all Front Office departments (Executive Club Lounge, Concierge, telephone and serivce operations, Front Desk, Back Office) - Guest Service Manager Duties during early, late and night shifts - responsible for guest experience index and complaint management - Front Desk duties such as check-in, check-out, cash handling, room assignements, data handling, internal communication - VIP guest services
- 3 Monate, Juni 2011 - Aug. 2011
Front Office Trainee - Hapimag Damnoni
Hapimag AG
- check-in and check-out - guest services and relations - handling of reservations - handling the daily cash flow - guest feedback and complaint management - helping the resort’s guest animation team with evening programs
Ausbildung von Carolin Reschka
- 2 Jahre und 6 Monate, Sep. 2012 - Feb. 2015
Hotel, Gastronomie, Tourismus
Internationale Hochschule Bad Honnef Bonn
Hotel Management, Marketing, Sales, Finance
- 1 Jahr und 10 Monate, Sep. 2010 - Juni 2012
Hotel, Gastronomie, Tourismus
Tourismusschulen Salzburg Klessheim
Tourismus, Buchhaltung, Hotel- und Gastronomiegewerbe, Food and Beverage, Veranstaltungsplanung
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Gut
Italienisch
Grundlagen
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