Carolina Zardo

- Full responsibility for the introduction of connected services and drivers’ related services into heavy transport vehicles - Managed 10 mid- to large sized projects - Reached market leading position in heavy truck connectivity with 90% service booking rate, the highest volume of all Latin American countries - Developed a team of 10 people within the dealer network across Argentina and Uruguay - Strong regular interaction in campaign planning with the marketing department

- Led 1 employee focused on reporting and market intelligence to support strategic decisions. Substantially improved overall data accuracy by developing new processes for data reporting - Responsible for short and mid-term sales planning by car model: leading the local meetings which involved coordination with HQ, sales operations, product management and the dealer from Hong Kong and Macao

- Managed an e-Marketing project by mapping out the Shanghai online activities, benchmarking them and delivering recommendations in order to implement online marketing strategies in the affiliate (market intelligence, gap analysis, visibility on benefits, guideline for implementation) - Supported commercial excellence initiatives leading to regional commercial efficiency improvement: responsible for road mapping the processes and for coordinating the involvement of China in a marketing excellence project

- EvoBus (sales department): Supported the development of an innovative communication platform “online sales lounge”, connecting the entire European sales force - Mercedes-Benz (supplier management department): Liaison function with suppliers in Germany, Canada and Spain in a successful effort to reduce stock levels - Designed and implemented a key performance indicators’ platform

- Managed the end-to-end sales process from the production sites to the final customer - Increased sales volume through improved customer satisfaction - Worked closely with the Argentina sales director on sales forecast and business planning

- Managed key accounts in Brazil and Latin America - Led a comprehensive business development project to export goods to Ecuador which created a new profitable commercial segment

- Analysed the business trading process and coordinated the entire trading operation - Supported the control of the product flow in cooperation with an inspection company

- Managed key accounts in Brazil - In charge of the entire sales process: customer relationship management, production and quality control, logistics, after-sales - Consistently exceeded sales target thanks to successful price increase negotiations and new customer development