Caroline Hislop

Managed short- and long-term disability claims Conducted claim assessments, reviewing medical, occupational, and financial documentation Collaborated with healthcare providers, employers, and internal teams to support safe return-to-work plans

Conducted in-home clinical assessments for seniors with loss of autonomy Designed and implemented personalized intervention and service plans Coordinated interdisciplinary care to optimize client outcomes

Mental Health: crisis intervention, suicide risk assessments, and case follow-up Hospital Liaison: coordinated between social services, nursing staff, and legal institutions On-call emergency line: Collaborated with Nunavik Police officers and conducted in-home assessments to ensure client safety

Resolved complex escalated cases, ensuring timely resolution and client satisfaction Supported agents with advanced troubleshooting and customer issues