Dipl.-Ing. Carsten Helmuth Pedersen

I improve the customer journey in your organisation. I am the customer ambassador and voice. More business could be won with less effort if your organisation had a consistent customer journey - from web search to invoice. Call me and let's schedule a video meeting. Experienced with B2C (FMCG) and B2B.

We map the informal network in your organisation and visualize your innovators, influencers and problem solvers. Onboard employees easier to strategy changes and implement organizational changes faster. We do social network analysis and organizational network analysis. We implement digital tools that connect your experts and enable innovation across offices, floors, locations, professions, language barriers and time zones.

Telenor Group kickstarted internal intrapreneurship with a global competition amongst its 33000 employees. My proposal was selected for three months of growing in an incubator. We focus on deep understanding of our customers needs and defining the minimum viable product. As intrapreneurs we face slightly different problems than start-ups on their own feet - but we are just as keen on experimenting and nailing the problem to be solved before we scale the solution.

Responsible for product related issues regarding IPTV and holding a coordinating role for three national project towards a common vendor.

Business Voice Services: ISDN30 and SIP trunking.