Casey Brown

• Answered thousands of e-mails to a top 10 web property from article subjects, legal representatives, everyday readers, and donors • Collaborated on responses to escalated e-mails and difficult customers • Accepted, trained, and reviewed domestic and international team member applicants

• Assisted teaching 5 sections of Productions/Operations Management (ITEC-355) • Led review sessions and graded analytic assignments and exams for 70-100 students in capacity planning, process analysis, queuing theory, optimization, and inventory, quality, and performance management

• Taught 35 students in labs and graded work focusing on Google Sites, HTML, Excel, Access, and Visio as part of the hands-on Edge of Information Technology (ITEC-200) course • Promoted to TA Coordinator the subsequent semester, advising and supervising 7 teaching assistants, in addition to handling a section and holding group reviews for the 201 students in the course

• Earned Employee of the Month by keeping constantly busy and helping out wherever needed • Cross-trained in multiple roles, also assisted with food expediting (expo) and training new team members

• Handled wide array of documents and data, including surveys, fundraising modules, policies, and web pages • Trained and collaborated with volunteers with a range of backgrounds, English literacy, and time zones • Obtained translations of fundraising pages into 45 languages in 2007, 85 in 2008, and 67 in 2009, helping to increase donations from $1 million in 2007 to $8 million in 2009 • Dealt with tight deadlines and dynamic, ever-changing source texts