Catalin Alexandru Constantinescu

• Provide prompt, professional, and friendly support to Italian-speaking customers via live chat, email, and phone. • Assist players with account queries, payments, bonuses, technical issues, and responsible gaming topics. • Translate and localize communications, FAQs, and support materials into Italian when required.

• Assisted clients with issues related to Intel's benefits program through channels like phone, chat, and ticketing platform. • Acted as the main point of contact for reported client problems. • Identified and understood client-reported situations requiring multiple steps, such as validating client accounts within internal platforms, finding solutions in the knowledge base, and providing them instantly via Sprinklr platform.

• Coordinated daily transportation and driver operations. • Managed drivers and resolved operational and customer-related issues. • Ensured compliance with transport regulations and internal procedures. • Maintained operational records and activity reports. • Supported route planning and transportation process optimization.