Catalina Isari

As a single point of contact between employees and the newly HR Department, I was in charge with: - writing and implementation of department procedures - recruitment: CV screening, competency-based interviews, candidates evaluation and recommendations, prepared two HRIS (Taleo and Charisma HR) for implementation - contracts and other legal documents - on-boarding and off-boarding - excel reporting: FTE, headcount, budged, forecast - payroll: office presence, holidays, medical leaves - legal inquiries

Issuance of credit and leasing contracts; After sale communication with clients and business partners regarding any situation that could occur, relating to, but not limited to the contracts, future business and claims; Training and support for new employees, regarding operational department, procedures and methodologies; Support in the development of new procedures, methodologies and specific technical tools used in the department.

Maintaining the insurance portfolio for the equipment purchased in leasing; Telephone and written correspondence with clients and business partners seeking any information on insurance Support for settling claims; Maintaining a good relation and permanently negotiate contracts with the insurance companies, based on the business account history (new pricing on the market, resolved claims); Monitoring the insurance market to offer the best quality products to our partners.

Develop the Call Center Department in a newly established company: creating and improving specific methodologies, procedures and standard correspondence with company's internal and external customers Training in insurance products for Call Center representatives; Establish new partnership and negotiate contracts with insurance companies Solving the second-level requests from clients Call Center activity reports: requests taken, claims resolved, how the requests from clients were solved

Developed the company's Complaint Policy, certified by Allianz Group Developed and implemented the internal procedure to insure the highest quality of answers that Client Service representatives will be sending to complainers; Written correspondence with external and internal clients and state regulators; Provide best-in-class solution by offering the customer the most competitive solution respecting specified requirements.