Cate Czerwinski

Berlin-based Senior Project Manager for leading Salesforce.com Platinum Partner, YOUR SL. Manage highly customized Salesforce implementation for a multinational e-commerce company. Lead local and offshore teams through requirements gathering, design, development sprints, deployment, and adoption. Manage timeline and budget of approximately 4,000 resource hours.

Project manager helping nonprofits build capacity, optimize business processes, and improve their performance using Salesforce.com. Manage custom implementations for nonprofits with five to over 40,000 users. Lead multi-functional teams through kickoff, requirements gathering, design, implementation, deployment, and adoption. Serve as client relationship owner. Ensure client satisfaction through proactive risk analysis, expectation management, and issue resolution or escalation.

Oversaw the development and execution of fundraising projects that integrated technology assets with business and human resources; clients include San Francisco Ballet, Ballet San Jose, Tipping Point Community, and SFJAZZ. Directed the activities of third-party developers and contractors to ensure that deliverables were met within established timelines and budgets. Provide ongoing training for staff members within new IT environments.

Promoted to turn around an underperforming program. Applied knowledge of donor engagement to create and administer new strategies, processes, and systems for optimizing the effectiveness of prospect management in support of a $20 million fundraising budget. Managed all aspects of prospect research, gift entry / acknowledgement, stewardship, and donor recognition programs. Oversaw fundraising component of CRM system. Supervised two associates.

Acquired, upgraded, and renewed donor commitments of up to $2,000 through direct mail and telephone campaigns, targeting a base of more than 50,000 donors, subscribers, and single ticket buyers. Managed telefunding vendor selection process and restructured lead segmentation strategy, which resulted in increased revenues and more accurate lead performance analysis.

Awarded full funding through a Graduate Associateship and a Foreign Language Area Studies Fellowship.