Catia Gomes

Creation of procedures for the launch of the company, including definition of SOPs for the financial, commercial and human resources area Customer acquisition Management of a team of 8 people Route planning and task allocation per geolocation Creation and management of social media presence

Implementation of a Balanced Scorecard, after joint-venture, by defining KPIs for the departments of finance, sales, project management, supply chain, operations, procurement and quality. It enabled focus on the areas to improve, better communication between departments and achievement of most strategic goals Management of the company’s presence at the trade fair Beautyworld Middle East 2016, that resulted in the lead generation of 20 new potential customers Management of audit procedures preceding visits

Close collaboration with the central department of business intelligence of thermotechnology division in Wernau, Germany while studying possible new business areas for Bosch Main project was the analysis of the residential water sector: market needs, existing products, technology trends, competition, legislation and possible strategic paths for Bosch Introduction of existent products (electric water heaters) in new markets of Latin America

Direct contact with customers from Latin-America and Europe Reception and follow-up of orders and forecast, through SAP Negotiation with the planning production and transportation teams to fulfill customers requests Analysis of logistics KPIs such as customer satisfaction index, percentage of failed orders and forecast accuracy