Cécile Obenauer
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Cécile Obenauer
- Bis heute 3 Jahre und 7 Monate, seit Okt. 2022
ITSM Engineer
MARKANT Services International
- 7 Jahre und 11 Monate, Juni 2014 - Apr. 2022
IT Service Management - Application Operation Engineer
MARKANT Services International GmbH - Offenburg, GERMANY
Responsible for the IT Service Management System and its datawarehouse: - application support, covering a wide range responsibilities: customer support (incident management, change management, configuration management, service request management), technical upgrades, system configuration, interfaces, infrastructure (application servers). - projects coordination with external ressources, testing, documentation, release to production. ITSM Software: Valuemation (USU), Freshservice. Client: internal customers.
- 5 Jahre und 4 Monate, Feb. 2009 - Mai 2014
IT Project Lead / IT Solution Lead
Alcatel-Lucent - Illkirch, FRANCE
IT Solution Lead: Responsible for the maintenance of HR, and Order Management systems: interface between internal business community and outsourced ressources responsible for application support and infrastructure, implement new support processes and tools to ensure system stability. IT Projectlead: Project planning, Consultant coordination, budget responsibility for SAP logistic projects. Client: internal Alcatel-Lucent
- 2 Jahre und 6 Monate, Aug. 2006 - Jan. 2009
IT Project Lead
ABASE EUROPE - Lingolsheim, FRANCE
IT Project Lead - Web Conferencing Software: Evaluation and compliance to Alcatel-Lucent Standards for architecture, monitoring, maintenance, interfaces, management reporting, contract, CSM (Common Support Model) implementation for end users worlwide support. - Interface implementation SAP – Peoplesoft - Testing Lead: Responsible for testing strategy and coordination for the implementation of a worlwide HR SAP system. Client: Alcatel-Lucent
- 5 Jahre und 3 Monate, März 2001 - Mai 2006
IT Account Manager
Quantum Compliance Systems, Inc - Ann Arbor, MI, USA
Ongoing support of 10 customers worldwide: - resource and budget planning, - specification writer for customer order request (abstract, functional specification, technical design, test plan), - programming (Progress), release implementation, - sales support (online demos, proposals, international expansion), - perform user training . Major clients include: Seagate, Lockheed, Schlumberger, Akzo Nobel Programming : Progress
- 3 Jahre und 4 Monate, Mai 1997 - Aug. 2000
System Engineer
EDS - Rüsselsheim, GERMANY
(2000) System Engineer VOHS team (Vehicle Order and Handling System). JCL (Job Control Language) modifications to ensure systems implementation in the (1997/1999) ’Trainee Program Development Engineer System’ MGO (Material Global Optimization) team. Client : General Motors Programming : COBOL, JCL, IMS, DB2 (MVS/ISPF), CA7
Ausbildung von Cécile Obenauer
- 10 Monate, Sep. 1995 - Juni 1996
Economics
Christian-Albrechts-Universität zu Kiel, Germany
Erasmus partnerschip programm Paris / Kiel.
- 3 Jahre und 10 Monate, Sep. 1992 - Juni 1996
Economics
University of LA SORBONNE, Paris, France.
Sprachen
Französisch
C2 (Verhandlungssicher / Muttersprachlich)
Englisch
C1 (Fließend)
Deutsch
C1 (Fließend)
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