Cecilia Valentini

• Organization of Corporate Events: dealing with reservations, invitations and budget • Acting as point of contact for internal departments and external stakeholders • On site event-coordination, monitoring the quality of services/satisfaction of requests

• Welcoming guests, providing general information and satisfying requests • Taking care of payments and use of tools such as "CinqueStelle" • Answering phone calls and e-mails, back office support and monitoring of booking systems/prices

• Customer care, providing information and answering calls • Management of account and payments, use of "Fidelio" system • Taking care of situational reports, responsible for special needs and lost luggages • Translator and Interpreter in case of medical emergencies (DE/IT/FR>EN)

• Serving customer and restocking shelves • Cash-box management and processing sales transactions

• Teacher's support during German classes for immigrants • Teacher for small groups of immigrants - Level A1

• Focus on General Management (Leadership, Strategic Human Resources Management, Strategic positioning, Business Planning and Controlling, Finance and Psychology) • 1 year Erasmus+ with Instituto Superior de Gestão in Lisbon, Portugal

• Focus on translation and interpreting DE, FR > IT. Portuguese as third language • Double Degree with the University of Regensburg (September 2014 - July 2015) with the focus on Deustsch- Italienische Studien