Premium

Cedric Jacob

Self-employed, Consultant, Zendesk Specialist, Full-Stack Developer, Cedric F. Jacob

Bonn, Germany

Skills

Zendesk App Development
Zendesk Customization
Zendesk Help Center Development
Zendesk Setup
Zendesk Integration
API Development
Consulting
Front-End Development
Backend Development
Web Development
JavaScript
PHP
HTML5
CSS
C#
C++
Unity Engine
SQL
Facebook Messenger API
Facebook Bot Development
MySQL
Customer Service Management

Timeline

Professional experience for Cedric Jacob

  • Current 8 years and 1 month, since Jun 2013

    Consultant, Zendesk Specialist, Full-Stack Developer

    Cedric F. Jacob

    I am a developer and author of "Mastering Zendesk". My clients include: - Runtastic / Adidas Group - since June 2013 - Zendesk Administration, Zendesk Development - Weber Stephen / Adidas Group - since January 2018 - Zendesk Administration, Zendesk Development - Zyxel - since May 2018 - Zendesk Development - Lovoo - since September 2013 - Zendesk Administration, Zendesk Development My Zendesk app (Quick Merge, Signature 4 Groups) customers include: Pinterest, Pinger, Whoop

  • 1 year and 9 months, Jan 2012 - Sep 2013

    Frontline Manager

    CardCoaches

    - IT Support Consultation / Creating policies - Creating a dynamic Support-Structure / Training staff - Streamlining internal communication - Affiliate management / Using a set budget to run promotions for the community - Site administration / Communication with programmers and designers - Account management, Content management, Community management - Reporting to senior Management

  • 3 years and 5 months, Sep 2008 - Jan 2012

    Senior Language Specialist

    PokerStars.com

    - Team management and coordination of international schedule - Responding to escalated Customer E-Mails - Account Management - Training of new employees, ongoing coaching - Reporting to management - Creating new reporting-tools - Translations (English – German, German - English)

  • 1 year and 2 months, Jan 2007 - Feb 2008

    Sales / Marketing Team-Leader

    Flash Global

    - Client Representation - Ongoing Customer Service for Clients - Training for new Contractors - Administration of Sales-Data

Languages

  • German

    First language

  • English

    Fluent

Interests

Fitness
Gaming
Music
Game-Development
Movies

Browse over 18 million XING members