Cedric Jacob

Professional experience for Cedric Jacob

• Current 11 years and 4 months, since Jun 2013

  Consultant, Zendesk Specialist, Full-Stack Developer

  Cedric F. Jacob

  I am a developer and author of "Mastering Zendesk". My clients include: - Runtastic / Adidas Group - since June 2013 - Zendesk Administration, Zendesk Development - Weber Stephen / Adidas Group - since January 2018 - Zendesk Administration, Zendesk Development - Zyxel - since May 2018 - Zendesk Development - Lovoo - since September 2013 - Zendesk Administration, Zendesk Development My Zendesk app (Quick Merge, Signature 4 Groups) customers include: Pinterest, Pinger, Whoop

• 1 year and 9 months, Jan 2012 - Sep 2013

  Frontline Manager

  CardCoaches

  - IT Support Consultation / Creating policies - Creating a dynamic Support-Structure / Training staff - Streamlining internal communication - Affiliate management / Using a set budget to run promotions for the community - Site administration / Communication with programmers and designers - Account management, Content management, Community management - Reporting to senior Management

• 3 years and 5 months, Sep 2008 - Jan 2012

  Senior Language Specialist

  PokerStars.com

  - Team management and coordination of international schedule - Responding to escalated Customer E-Mails - Account Management - Training of new employees, ongoing coaching - Reporting to management - Creating new reporting-tools - Translations (English – German, German - English)

• 1 year and 2 months, Jan 2007 - Feb 2008

  Sales / Marketing Team-Leader

  Flash Global

  - Client Representation - Ongoing Customer Service for Clients - Training for new Contractors - Administration of Sales-Data