Cesar Garcia

• Global EY GDS Resilience Leader - Accountable for setting up and scaling up a Global Competence dedicated to transforming and increasing the Resilience posture of our clients. • SRCR and IAM Leader for EY GDS Europe - Leading the Cybersecurity teams in Europe, responsible for Strategy, Risk, Compliance, Resilience, and Identity & Access Management; • Cybersecurity Manager for EY GDS Malaga - Leading the setup of a Cybersecurity Competency; • Cybersecurity Consultant Manager

I led the Global IT Service Management (ITSM) Team, which is part of the IT Operations at Smith & Nephew. I was responsible for the day-to-day operations, people management, and acting as a Global Process Owner for Configuration Management (CMDB) and Change Management disciplines (all based in the ServiceNow® platform).

Led and successfully developed the most senior Unit in IBM Poland, which was responsible for the client-facing and leadership activities within Service Management. Accountable for providing strategy and direction to a department with 400+ employees (Delivery Project Executives, Delivery Program Managers, and Service Delivery Managers), distributed in 16 departments, across 2 locations (Wroclaw and Katowice), and delivering world-class service to 100+ customers worldwide.

Led a service improvement plan for one of the largest IBM accounts worldwide (financial institution), by reviewing the service management processes, implementing enhancements, managing initiatives thought different organizational levels, and building the IT governance.

Setup and led a community responsible for representing and supporting all foreigners working for IBM Poland (800+), which also had the mission of improving the visibility of the expat's population among the senior leaders in the company, by working closely with Human Resources, Public Relations, NGOs and Local Authorities.

Research, development, and delivery of the following sessions: • IBM Strategy and Goals Achievements for New Leaders in Outsourcing; • Leadership Styles for Team Leaders; • IT Awareness for Service Delivery Managers; • Disaster Recovery for Project Managers; • Introduction to Prezi - Creating and delivering presentations with Prezi software; • Your future at IBM (Service Management Introduction for university students).

Operations and people manager. Accountable for the business results and responsible for recruiting, growing, and developing a global team that supports ITIL Process Management (totaling 75 process managers and coordinators). Additionally responsible for the department's costs, compliance, performance, quality, and security management.

Responsible for the end-to-end process of IT Service Continuity Management for a pharmaceutical company.

Responsible for the transition of the end-user computing services from a pharmaceutical corporation. Accountable for the performance, daily operations, and education of a multilingual team supporting that company.

Responsible for the successful setup (recruiting, hiring, providing education, mentoring, managing operations, reviewing the performance) of a multilingual team (20+ support engineers) in Poland. The group was responsible for providing 2nd and 3rd level support of CA's cybersecurity solutions for corporations in the Americas and Europe.

Global subject matter expert. Responsible for supporting cybersecurity solutions. With the overall scope of advising, educating, and assisting int

Responsible for onsite and remote support (multilingual) for IT products (storage, security, infrastructure management, and fax management) installed in critical and complex environments across whole Latin America. Additionally, acting as pre-sales consulting and advisor for storage and security management solutions.

IT Support for end-users in a very demanding department (Capital Markets), where had the responsibility to support users of Bloomberg and Reuters Terminals, access management for Microsoft and Netware networks, disaster recovery operations, and cybersecurity.

Responsible for the daily operations (support, maintenance, security, resilience) of servers installed in different architectures (Novell, Microsoft, and Unix). Also responsible for coordinating and assisting a team responsible for maintaining the IT infrastructure for more than 2000 users.

Initially responsible for supporting the implementation of a bank automation project, and later becoming a Trainee in the IT Department, acting as Mainframe Analyst (Basic Support for IBM OS/370-390).