Grazyna Koch

responsible for proper delivery of contracted services across various locations and functions, ensuring meeting client objectives and SLAs, while monitoring and optimizing financial performance of assigned account (German Customer -Financial Sector). Owns and approves all costs charged to the account, from staffing to IT. Functional leader of whole delivery team providing service to assigned client.

Responsible for technical services deliver for the DACH region. Actively involved in the new business validation, transition and transformation from domestic countries to the nearshore Delivery Centre. Accountable and responsible for meeting contractual KPIs, both external (SLA) and internal (SLO), as well as for building a quality and compliance management system People management responsibility: leading unit consisted of 320+ employees within 12 departments.

Responsible for building and leading multinational integrated delivery team supporting customers in scope. Acting as functional management over teams in PL, CZ, HU and CH. Focused on service and business processes optimization, productivity increase through automation and consolidation. Locally, manager of second level application workbench team and IT compliance teams (15 direct reportees).

Department Manager for IT Compliance department responsible for compliance assurance delivery for European regions, i.e: SPGI, Italy, Nordics, Benelux and DACH. Responsibility for 35+ direct reportees. Both, as functional and people manager, responsible to manage the day-to-day delivery of service, i.e its costs, service level attainment, delivery quality, task management and HR queries.

Responsible for performing financial accounting and administration of charging of IBM Vendors contracts. Identifying contracts that require optimization and proceed to finalize them through service transfer, transition or consolidation under master agreement.

Responsible for aligning IBM procedures used by cross-geo teams with Client- British multinational alcoholic beverages company- business objectives and processes. This role included functional leading for IBM teams in DC India, DC China, DC Brno and Vendors

Responsible for secondary control over Service Activation & Deactivation both quality and compliance of technical activities. Monitoring of process KPIs level against targets, ensuring their completion