Chidimma Maryann Uzoagba

Global Onboarding: Managed end-to-end onboarding for business entities across the EEA, UK, North America, and APAC regions. Enhanced Due Diligence (EDD): Conducted deep-dive investigations into high-volume personal and corporate accounts to mitigate risk. Cross-Functional Collaboration: Escalations to other compliance teams to mitigate risk and ensure procedural alignment. Mentorship & Training: Upskilled and mentored new analysts in collaboration with the training department. Process Innovation (Model

Handling due diligence on Personal and Business large transfers and source of income. Offering support via outbound calls, live chats and emails to customers making large transfers.

Multichannel Support: Provide seamless assistance across all communication streams (Phone, Email, Chat) Complaint Handling: de-escalating by handling complaints with empathy, patience, and professional composure. Coaching New Joiners: Act as a peer mentor by coaching new joiners in the team

Delivered high-quality assistance to customers via chat, email and phone.

Receiving stock orders from customers through emails, SMS, calls and personal contacts Promoting sales by linking customers to social media handles Making entries of daily sales records using ms excel Handling and finding resolutions to customers complaints

- Environmental compliance: monitoring covering the gas plants and flow stations at different oil and Gas coys/locations within south- south and south -east geographical areas. This entails air quality analysis of mapped areas and sampling. - Analysis of samples from these Locations and other production companies. Samples for analysis are soil, rain water, effluent water, domestic water, potable water, crude oil, plants, etc. - Heavy metals analysis using Atomic absorption flame spectrophotometer, AAS. -

- Molecular Biology section: Genetic engineering of plants involving extraction of plants DNA. - Industrial biotechnology section: improving plants for industrial purposes. - Agricultural biotechnology section: micro-propagation of plants using Murashige and Skoog media which can be in gel form or liquid form for Temporal Immersion Bioreactor. - Environmental biotechnology section: conversion of some floral in the environment into useful products, innovating new products with nanoparticles to improve the

- Receiving calls from customers. - Record keeping of daily services rendered to customers - Record keeping of customers attendance on daily basis. - Photo shooting and Video editing