Chingming Chang

Delivering premium support for global clients like 3M, Epson, Bosch, L’Oréal, Mars, and Shiseido. Known for resolving complex issues and ensuring high customer satisfaction. Act as a key liaison across product, tech, and commercial teams to drive alignment and fast issue resolution. Trusted for clear communication, a proactive mindset, and turning challenges into lasting client success.

Built strong foundations in enterprise customer support by managing day-to-day operations for key accounts, including 3M, Epson, and Bosch. Focused on delivering prompt, high-quality service while proactively identifying opportunities to enhance the customer journey. Played a pivotal role in improving client satisfaction, streamlining onboarding processes, and supporting long-term partnerships through reliable and responsive account management.

Operated at the intersection of project management, customer success, and technical support to deliver seamless implementation and long-term value for enterprise clients. Led onboarding projects, coordinated cross-functional teams, and resolved complex customer issues with a hands-on, solutions-first approach. Supported brands like Beiersdorf, Mars, Bosch in achieving faster adoption, reduced churn, and consistently high satisfaction scores.

Managed end-to-end client relationships with a strong focus on onboarding, adoption, and long-term retention. Acted as a central point of contact, blending customer support, project coordination, and success planning. Represented the company abroad on business trips to meet with clients face-to-face, strengthening trust and driving alignment on goals. Known for building rapport across cultures and ensuring smooth delivery for enterprise accounts like Bosch and Beiersdorf.

Led and supported national security operations, ensuring public safety and maritime security. Gained experience in leadership, crisis management, and interdepartmental coordination. Developed strong skills in decision-making, communication, and problem-solving under high-pressure conditions. Contributed to the overall efficiency and success of team operations.

Specialised in ethnology, cultural anthropology and linguistics. Polish government scholarship. Graduated with distinction.

Polish Government Scholarship One-Year Polish Language Programme