Jana Handzušová

- Active coordination and consulting of global clients in OTT sports streaming industry; - Maintaining and deepening relationships with international sports clients; - Development and implementation of new innovative marketing operations with and for clients to increase revenues; - Overseeing day-to-day operations of the CX team (daily calls, delegation of tasks) - Close cooperation with product team - providing customer feedback and feature requests, prioritization of items in product roadmap; - Reporting.

- Project management of smaller projects and supporting tasks in bigger projects; - Daily communication with clients and cooperation with marketing specialists; - Marketing campaigns – creating tasks and assigning them to marketing specialists, overseeing the progress of campaigns and their evaluation using advertising and analytical tools; - Preparation of regular, campaign and long-term reports.

- Processing invoices, controlling the appropriate documentation and final preparation for the payment itself; - Working with ERP software QAD, helping with manual booking process, preparation of vendor reconciliation every quarter; - Everyday English communication with co-workers, managers and suppliers.

- Operational troubleshooting of problems that occured in the contact with customers and generally during the transportation; - Internal help line for stewards, dispatchers and sellers; - Quick and independant decision making in unpredictable and stressful situations.

Specialization: Commercial Communication Received Dean's commendation for master's thesis: Social networking sites and their use in the promotion of a tourist destination