Chiron Tabak

Experienced System Administrator with extensive expertise in managing and optimizing Microsoft 365 environments. Successfully led migrations from on-premises systems to Microsoft 365, ensuring seamless transitions and operational efficiency. • Microsoft Intune, Entra, Defender, Conditional Access, Compliancy and more. • Develop and implement MDM and MAM strategies. • Administer Teams, SharePoint/OneDrive, Intune, Microsoft Defender, and Entra. • Advisory role for long-term IT-strategy planning.

* Coordinating daily handling of tickets and service desk tasks. * Streamlining and monitoring work processes (ticket flow, communication with customer contacts). * Identifying and escalating problems both internally and externally. * Monitoring SLA agreements and meeting ISO certification requirements. * Coaching and guiding the department (training, pain points, development trajectories). * Planning/scheduling Service Desk staff. * Working team leader (see tasks of Junior System Administrator).

* Registering and resolving incoming issues for 100+ customers both by phone and email. * Windows Server management (‘03, ‘08, ‘12, ‘16, ‘19 - Exchange). * Remote Desktop Management. * Office & Microsoft 365 support. * MS Office package support. * Remote monitoring. * Backup management. * VOIP Telephony. * Workplace management. * On-site support & maintenance. * Project work (migrations, server upgrades, installations). * Ticket solving and registration. * Customer contact and other customer service tasks.