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Diego Lo Dico

Angestellt, IT Support Specialist – 3rd Level, deeploi GmbH
Munich, Germany

Skills

Team work
Microsoft Azure
Microsoft Intune
Communication skills
Microsoft
Customer orientation
Information technology
Support
IT systems
Administration
Infrastructure
Windows
Windows Server
Reliability
Virtualization
System Administration
Cloud Computing
Configuration Management
Computer Networks
Analytical skills
Friendliness
Windows Power Shell
ability to work under pressure
Empathy
problem solving skills
Microsoft Power Automate
DLP
Microsoft Purview
RPA (Robotic Process Automation)
ITSM
ITSM Tools
MacOS
CI/DI
GitHub
Conversational AI
Cyber Risk Management
Artificial intelligence
Development policy
ISO 27001
Security Compiance
Microsoft 365
Network Security
Network Administration
Technical Support
Agile Project Management
NAS
Microsoft Windows Server 2012
Windows Server 2016
Microsoft Exchange server 2013
Microsoft Exchange Server 2016
Microsoft Active Directory
Atlassian Jira
Atlassian Confluence
Google Apps
Microsoft Teams
One Drive for Business
problem-solving skills
Backup solution
Microsoft Sharepoint server 2013
SharePoint
Information System Audit
IT Automation
Cloud Security
DevOps
Cloud Administration
IT Security Operations
Linux
EMM
Enterprise security
Remote Administration
Server Administration
Identity Access Management IAM
Microsoft Defender
System Deployment
Computer Vision
Microsoft Security
Governance Risk Management and Compliance (GRC)
Azure AI Studio
Machine Learning
Microsoft Endpoint Configuration Manager
iOS
Computer Ethics
Generative AI
Cybersecurity
Information Security Awareness
Threat & Vulnerability Management
Okta Identity Cloud
IT Service Management
Change Management
IT Management Monitoring
Agile Methodologies
Linux System Administration
Infrastructure as code (IaC)
Terraform
Bicep (Domain-Specific Language)
Cloud Development
Object-Oriented Programming (OOP)
Python (Programming Language)
Containerization
Docker
Cisco Catalyst Switches
Cisco Networking
Cisco SD-WAN
Cisco Firewall Security
Firewall Administration
ITIL V4

Timeline

Professional experience for Diego Lo Dico

  • Current 3 months, since Nov 2025

    IT Support Specialist – 3rd Level

    deeploi GmbH

  • 1 year and 9 months, May 2023 - Jan 2025

    Senior Systems Engineer

    Zooplus SE

  • 2 months, Jan 2024 - Feb 2024

    Senior Systems Engineer

    ClimatePartner
  • 1 year and 7 months, Jun 2022 - Dec 2023

    Senior Systems Engineer

    TSCNET Service GmbH

  • 4 years and 6 months, Jan 2017 - Jun 2021

    Principal IT Engineer

    Moxa Europe GmbH
  • 2 years and 9 months, Apr 2014 - Dec 2016

    Systems Administrator

    Welding Alloys Ltd.

Languages

  • Italian

    First language

  • German

    Intermediate

  • English

    First language

  • Spanish

    Basic

  • French

    Basic

  • Chinese

    Basic

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