Christian Marco Gaffurri Valle

Ensured quality best practices for 3 Engineering & 1 DevOps team, coordinated 20+ weekly production releases Led 3 extensive software migration projects, offering engineering support for successful execution Supported 10+ engineers' career growth & feedback processes and acted as Hiring Manager Led weekly Sprint ceremonies & defined quarterly goals while acting as PM & SM Managed 100+ yearly escalations & incidents, addressing obstacles with stakeholders & UX/Design teams

Trained and guided 6+ team members in support activities Harmonized 20+ performance assessment sessions & developed the respective career plans Proposed and developed 10+ process improvements to enhance global efficiency Coordinated system migration activities to SAP, focusing on 100+ hours of data conversion/testing Discussed monthly, quarterly & annual results highlighting deviations from expected OKRs

Oversaw 15+ process enhancements and 300+ incidents resolution ensuring alignment with stakeholders Engage in monthly one on ones with 12+ analysts to delineate career paths Developed 10+ reports & dashboards for management to review progress of activities

Mentored & developed succession plan for 12+ members Ensured optimal availability & performance for 200+ products Developed 30+ trainings & documentation to enhance knowledge transfer Led 40+ Incident Management, Business Continuity Plan & Disaster Recovery activities Coordinated 300+ flawless execution of change management activities