Christian Markwort

Provide 2. And 3. Level Support to customer and channel partner. Providing training to New Hires and partner field engineers. Acting as Mentor for New Hires. Championing of Scalar i500 training and training delivery. Participate in rotating on-call schedule to provide 7x24 support to customers worldwide

Dealing with Enterprise level customer support issues. Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues. Recreating problems in house and providing evidence where bug fixes are required. Ensure that all quality procedures and standards are followed. Providing training to New Hires and partner field engineers. Wrote Troubleshooting and Replacement Guide for Onsite Engineers. Providing continues training for Pre-Sales and White Glove Engineers

Allocate incoming cases to available resources. Shift planning. Follow up on customer survey response. Address process and procedure related problems with Team members. Liaise with the US and APJ Team Lead/Supervisors. Looking after Team productivity and statistics. Respond to phone support requests from Commvault partners and customers. Provide remote support

Provide 2. And 3. Level Support to customer and channel partner. Providing training to New Hires and partner field engineers. Acting as Mentor for New Hires. Championing of Scalar i500 training and training delivery. Participate in rotating on-call schedule to provide 7x24 support to customers worldwide. * Received Quantum Customer Service Excellence Award * Received exceptional performance ratings as result of exemplary performance

Technical management and part responsibility as people manager. Archiving service management KPI for Voice of the customer, Repeat Dispatch Rate, Service Level Agreement 4hr/2hr. championing a customer-focused service delivery. Delivers BPI projects on business metrics. Owning and responsibility for business metrics and customer satisfaction. * Award of Excellence for Highest Voice of the customer * Received exceptional performance ratings as result of exemplary performance

Coaching and developing of Support Techs. Driving case ownership and management and sustaining improvements in customer sat and all quality metrics. Supervise functional group case management through case reviews and ensures cases are progressed. Act as point of contact for team management on all operational issues * Award of Excellence for a project to increase productivity * Award of Excellence for Highest Voice of the customer * Received exceptional performance ratings as result of exemplary performance

Provided comprehensive technical support to customer and partner. Work as technical escalation point for partner, customer, engineering and TAM. Conducted performance analyses and advised Platinum Customers in optimization of system performance. * Received exceptional performance ratings as result of exemplary performance

Provided comprehensive technical support to customer and partner. Work as technical escalation point for partner, customer, engineering and TAM. Conducted performance analyses and advised Platinum Customers in optimization of system performance. * Received Award of Excellence for deploying RAID Workshop to New Hires. * Received exceptional performance ratings as result of exemplary performance

Supporting HP Netserver and Compaq Proliant Server, Streamer and Mass Storage Products. EMEA (Germany, Swiss, Austria) and England, France, Netherlands, Belgium, and for special handling customers world wide support Dispatch, arrange On sites for the Onsite Technicians and Partners, working as Part in a Escalation Team, working on customer satisfaction •Installation of NT-Server and connecting to the new VPN Network, Workshop for the Employees in the new Web-Endpoint software

Obtained certificate for Developing Leaders