Christian Rebehn

Leading the department at Country Park-Hotel Leipzig/Brehna through significant restructuring and rebranding to Mercure.

Holiday Inn Express Berlin - Alexanderplatz Responsibilites: - Yield Management - Budgeting - Forecasting - Market analysis - Management of Room Inventory - Development of selling strategies - Individual and group reservations - Group quotes and contracting - MOD KPI: - Sell out efficiency - Rooms Revenue - ADR - RevPAR - Commission cost

- Responsible for consistent delivery of IHG Rewards Club Program - Training and Mentoring of the hotel team to ensure standards delivery - Management support in conception and implementation of action plans to ensure member loyalty and target delivery KPI: - Member Recognition - New Member Enrollments - Quality of Member stay experience Achievements: - Platinum Champion status (5/2018) - 93.68% Loyalty Recognition Score in 2018 (including 2 months with 100%)

Holiday Inn Express Berlin - Alexanderplatz Member of the Pre-opening reception team, senior receptionist Temporary replacements (vacation, acting while position vacant): - Reservations Manager - Front Office Manager - Administration manager (Accounting controlling) - Chief engineer Active leadership in various projects to improve guest experience and efficiency of department workflow

Holiday Inn Express Munich City Center West The hotel had opened in October 2016 and run without direct F&B supervision. Tasked with structuring work processes and enhance guest satisfaction while optimizing profitability. Temporary assignment prior to relocation to join the pre-opening team for a sister property.

Acting Restaurant Manager - Customer service leader - Staff responsibility - Training and development - Development and implementation of performance tracking framework - Stock management and supplier relations - Development of marketing strategy - Budgeting and financial responsibility

- Shift leadership - Overseeing service, kitchen and delivery departments - Staff responsibility - Compliance with workplace health, QA and brand service standards - Training - Monitoring of performance targets

- English language teacher on primary and secondary school level - Curriculum development - Sales calls - Marketing presentations - International client liaison

- Front-line provision of excellent guest services - Reception duties - Club duties - Night auditing - VIP service - Concierge services

Leadership Entrepreneurship Project Management Human Resource Management Marketing

Hotel Operations Accounting Entrepreneurship Sustainable Tourism Management Marketing