Christian Schaal

Angestellt, Area Support Manager Radiotherapy, Brainlab Sales GmbH
Berlin, Germany

Fähigkeiten und Kenntnisse

Experience in support management
FDA & ISO 13485 requirements
experience in first
second and third level support management
employee education and certification
experience in the medical device industry with foc
Medizintechnik
Internationales Management
Customer Service

Werdegang

Berufserfahrung von Christian Schaal

  • Current 17 years and 1 month, since May 2009

    Area Support Manager Radiotherapy

    Brainlab Sales GmbH

    • Responsible for customer field support and installations of rt planning and treatment delivery systems in EMEA south/CIS. • Lead international team of Specialists and Project Managers • Maximize customer satisfaction by supervising the handling of support cases • Supervise performance of the field support team with respect to support KPI´s • Plan and supervise revenue realization • Plan workforce and supervise the recruiting process • Budget responsibility • Manage Service Franchise partners

  • 1 year and 10 months, Aug 2007 - May 2009

    Manager Application Support - Oncology

    Brainlab Sales GmbH

    Leading an international team of application specialists and acting as main technical contact for cooperation partners in the area of radiotherapy support. Worldwide responsibility for 2nd and 3rd level support oncology. Responsibility for technical employee education and certification in EMEA, APAC and Latin America. Responsibility for acceptance protocols and working instructions. Act as interface between support and research and development.

  • 3 years and 11 months, Sep 2003 - Jul 2007

    Support Specialist Radiotherapy

    BrainLAB Sales GmbH

    Responsible for the installation, customer training and technical maintenance of radiotherapy products in Europe

  • Diplomand

    Max-Planck-Institut für Kernphysik

Ausbildung von Christian Schaal

  • Physik

    Universität Heidelberg

    Experimental Physics, Physics of the Atmosphere

Sprachen

  • German

  • English

  • French

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