Christina Vagiannaki

Led cross-functional teams to ensure operational excellence across hotel portfolios. Developed SOPs with Agile PMs, drove client engagement and issue resolution, and led QA audits for service consistency. Coached teams, monitored KPIs, and implemented process improvements. Contributed to R&D efforts to align services with market trends and digital transformation.

Managed AWS Marketplace Private Offers across EMEA, ensuring compliance, efficiency, and on-time deal closure. Served as the primary liaison for escalations and strategic resolutions. Improved Salesforce CPQ and APN data accuracy with cross-functional teams. Enabled co-sell/resell motions with strategic partners and supported Channel Alliances with process guidance. Identified workflow gaps and drove enhancements to optimize channel operations.

Led channel sales operations in the UK and Ireland, managing top Distributors and Partners. Developed tailored business plans and GTM strategies to surpass pipeline and revenue goals. Built scalable enablement frameworks, including onboarding and training. Partnered with Marketing on regional campaigns. Used Salesforce for forecasting and reporting. Designed a custom PRM system in Excel to streamline partner data and improve operational efficiency.

Managed high-value hotelier accounts to drive retention, satisfaction, and revenue growth. Provided consultative support on pricing, distribution, and channel strategy. Led onboarding and system integrations for a smooth go-live. Acted as a client advocate across teams, aligning needs with service standards. Used data insights to optimize performance, resolve issues, and identify upsell and renewal opportunities, contributing to long-term growth.

Managed daily reservations for a high-volume urban hotel, optimizing occupancy and revenue. Oversaw booking platforms and OTAs, adjusting rates per market trends. Collaborated with Front Office, Sales, and Revenue teams to align strategies. Improved reservation protocols to boost response times and guest satisfaction. Analyzed booking trends to guide forecasting. Handled complex bookings and trained junior staff to ensure SOP compliance and service excellence.

Managed end-to-end reservations and sales for diverse hospitality clients, driving high booking conversion and satisfaction. Standardized back-office procedures to boost efficiency and data accuracy. Coordinated with hoteliers on inventory, pricing, and distribution. Oversaw team performance against KPIs. Partnered with OTAs and wholesalers to increase revenue. Analyzed sales data for strategy and upselling. Acted as liaison for escalations, enhancing account value.