Christoph Dörner

• Lead the Control Center and Claims department teams to ensure stable and efficient daily operations. • Ensure compliance with all SLAs, safety standards and process quality targets. • Drive continuous process optimization to maximize productivity and operational efficiency with a focus of AutoStore optimization. • Manage staff planning and act as a central point of contact for all stakeholders. • Implemented a yard management solution as Project Lead • B2B & B2C/ E-Com Controlling and optimization.

• Customer Success: Ensured client satisfaction by addressing needs, resolving issues, and aligning solutions with their business goals. • Market Insights: Analyzed industry trends and client feedback to provide actionable insights for product/service improvements. • Collaboration: Worked closely with Sales, Marketing, and Product teams to deliver tailored solutions and exceed client expectations. • Performance Tracking: Monitored KPIs.

• Strategic planning and development of new logistics locations • Integrated new customers including requirements analysis and process design • Optimized existing customer solutions • Managed cross-functional interfaces between operations, sales, IT and partners • Coordination of sophisticated contract logistics processes and development of efficient inventory solutions

• Led a multicultural team (50+ employees) in a GMP/GDP-certified warehouse, maintaining 100% audit compliance. • Reduced warehouse errors through SAP optimizations. • Streamlined "Pick & Pack" processes to improve delivery times. • Conducted performance reviews, development discussions, and return-to-work interviews. • Monitored and improved the efficiency and usefulness of the AutoStore, including troubleshooting, system setup and workspace efficiency.

• Implemented and optimized the Pick-by-Voice process, enhancing picking efficiency by 35%. • Managed inbound logistics, quality control, and order picking operations. • Developed improvement proposals for the Pick-by-Voice system, adopted company-wide. • Coordinated and monitored processes from the control office, ensuring smooth operations.

• Managed order picking, inbound/outbound logistics, and quality control.

• Contributed to the setup of a new Volkswagen plant in Malaysia. • Supported logistics, quality management, and production, including test vehicle shipments. • Coordinated interns and working students, including onboarding and travel logistics • Main departments: Technical Office, Logistics & Quality Management

FormTech Keramikformer

• Two week school Internship in Engineering