Christophe Cransveld

• Working with all factories (& external providers): responsible for clarifying product feasibility, timing and orchestrating implementation and delivering products • Primary contact with technical teams, engineers, IT • Initiate and/or facilitate improvements and corrections with regards to business challenges, enhance processes and achieve organisational goals

As part of the Institutional sales team: - For 4 strategic clients (co-creators): articulate the existing architecture landscape and service model to subsequently build a support approach to delivering customer tailored solutions to these strategic clients - Identification and mapping of the existing capabilities and architecture framework to document the architecture depository and propose improvements, especially with regard to the business architecture framework

For various strategic projects, including a major client onboarding, AML/KYC, etc:  Ensure the monitoring of the deliverables and systematic communications on the advances, risks, and issues throughout the Project  Coordinate with the architecture team, development Teams and providers in order to accelerate delivery  Formalize peer reviews of developments as per architecture requirements  Review and validation of the technical analysis from the development teams

• Listing of existing softwares/tools using archimate, resulting in costs reduction • Mapping of the existing capabilities to document the architecture depository • Liaise with the relevant internal and external experts • Define the architecture solutions for various transformation projects • Developments and implementation follow up (TOGAF) • Document the architecture principles, norms and governance • Participation in Design Boards, Steering Committees, Architecture Review Boards

In the context of a software rationalization project, as an IT analyst:  Liaising with the business, the development and architecture teams to define the technical solutions following the architectural requirements  writing of FRDs or technical specifications based on BRDs  subsequent functional testing of the developments (using HP QC)  Review and validation of the technical analysis from the development teams

In the context of a large client onboarding project, as an IT/business analyst: -Liaising with the business teams and the development teams on the various client’s requests to define the technical solutions following the architectural requirements -writing of the FRDs or specifications -subsequent functional testing of the developments -Review and validation of the technical analysis from the development teams -Participating in DevOps tasks, continuous implementation, including production releases

 Act as 1st line support for clients to resolve or facilitate the resolution of technology and business related incidents  Participate in strategic discussions on the product evolution and client experience improvement  Liaise with diverse teams made up of IT teams, technical experts and CRMs  Onsite implementation of the company´s tool for the clients  Perform UAT testing of requested changes  Produce client documentation such as FAQ, Wikis and video tutorials

NSCC interface, product development: - gathering of the clients’ requirements, - writing of the FRDs, - project management throughout the whole product development

- Migration support during the onboarding of a key client for the Singapore BNP Paribas location. - Business analysis and project management for numerous projects, including Multifonds TA and related systems, writing BRDs, validating FRDs…

On-boarding of a new TA-only client (with OEIC funds) simultaneously at IFDS UK and IFDS Luxembourg. My role was to help coordinate the implementation of the new operating model.

providing support to a back office team, especially the “transfer free” team.

- Assistance in developing a Competencies Matrix Database to follow up the Career development of consultants and target suitable candidates for clients’ projects needs. - Development, Testing (UAT) and maintenance of ACCESS databases (FATCA/QI identification database - Participation in answering to RFP related to FATCA/QI and TA projects.

BNP Paribas Investment Partners migrated in 2011 its funds administration from FastNet to BP2S. As a business analyst, I provided support to several project managers on their various projects (mainly TA, also custody) and provided ACCESS based tools in order to automate and secure projects-related tasks/processes

Customer Services Representative

First customer servicing experience, also responsible for correcting/filing all daily production gaps

appointed to provide knowledge in the dealing department, especially in the “transfers” team): - cash flows overview, - assistance to auditors, - check of daily processes, - cash flow forecasts,

Training as a Transfer Agent in the Funds Industry. First steps in the dealing team, with specialization in the "transfer free" processes.

anglais-allemand