Christopher Haigh

- Maintaining excellent customer relationship with existing clients and contributing to business development - Providing account management to large clients - Submitting requests for VAT Registration, preparing and filing VAT Returns, EC sales/purchase lists and Intrastat reports across the EU and beyond

- Answering Bullhorn customer phone calls or chat messages, asking questions and gathering information to quickly resolve issues. - Researching a customer’s technical issue, using software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource. Managing customer expectations regarding estimated response times for issue resolution.

Main Tasks: -Handling of high inbound calling frequency, initiative in outbound calls and E-Mail correspondence -liaising with internal departments (Credit, Fraud, Data Support, Account Manager) Achievements: -excellent feedback from customer surveys (high scores in expert knowledge and friendliness). -Generated numerous leads by recommending the American Express online service portal -steadfast in KPI’s such as Call Handling Time, Number of Calls Handled, Abandoned Call Rate, Refer to Friend.

- Kompetenzmanagement - Erstellen von Kostenstellenberichten - Projekt: Prozesskontrolle „Sourcing decisions“ - uvm.

- Vertrags- und Fristenverwaltung - Rechnungsprüfung - Verwaltung der Mietangebote

- Administrative Aufgaben - Bewerberverwaltung - Organisationarbeiten - Schriftverkehr - Unterstützung des Sekretariats

- Debitorenbuchhaltung - Führung des Kassenbuches - Beratung und Verkauf

- Kontierung der Mandanten Buchhaltung - Buchhaltungs und- Datenerfassung

Controlling, Unternehmensführung, Human Resource Management, Bachelorthesis: "Crowdfunding - Nutzen und Anwendung von Crowdsourcing zur Unternehmensfinanzierung"