Christopher Kather

As a trainer I am directly responsible for training all our agents on all the different products that we support. I deliver induction, cross trainings and upskill trainings to call center agents, Quality Analysts, Subject Matter Experts and Team Leaders. This requires a deep knowledge of all the products, as well as good people and management skills as we deal with many international people and organisations.

My main responsibility was to look after customers in the DACH region and provide technical support, as well as order management. Besides giving professional customer service, I supported other agents and new starters in the call centre. I achieved exceptional quality scores for phone calls and emails. I also assisted the training department since June 2011 and mentored 7 groups of new agents on the floor.

As a language assistant I was helping out the English department of the secondary school. Part of the time I would be helping out the existing teachers with the classes but mostly I would have my own class of students. I had to create lesson plans and find ways to effectively help Spanish students learn English.

As a language assistant I was helping out the English department of the secondary school. Part of the time I would be helping out the existing teachers with the classes but mostly I would have my own class of students. I had to create lesson plans and find ways to effectively help Spanish students learn English.

German and Spanish language, culture and literature