Claire-Louise Taylor
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Claire-Louise Taylor
- Current 14 years and 10 months, since Aug 2011
Senior Service Delivery Manager
Hitachi Data Systems
- 1 year and 1 month, Apr 2010 - Apr 2011
Senior Service Delivery Manager
2e2/Morse
Senior Service Delivery Manager for key Financial Services customer-RBS.
- 1 year, Feb 2009 - Jan 2010
Technical Project Manager
Troux Technologies
EMEA Project Manager
- 6 months, Aug 2008 - Jan 2009
Project Manager
EMC
Project Manager-Technical Services
- 11 months, Sep 2007 - Jul 2008
Practice Manager-Managed Services
EMC
Built Support team, for Managed Services and Residency practice.Included Revenue Management for $30+million annually, resource management. Introduction of ISO 27001 accredidation for 100+ team.Management of virtual team.
- 1 year and 5 months, Apr 2006 - Aug 2007
Service Delivery manager
EMC
Based at BP, Service Delivery Manager of 35+ strong technical team, duties included:reporting, resource management, p&l management, new sales opportunities
- 8 months, Sep 2005 - Apr 2006
CHANGE MANAGER
NORTON ROSE
Change manager, all comms for Change, all change duties, management reporting, incident management.
Training and Induction of new staff, procurement, tracking of IT equipment, meeting facilitation.
- 3 years and 8 months, Oct 2000 - May 2004
PERFORMANCE & QUALITY ANALYST
MCI WORLDCOM
Systems training, working with vendors, report writing, incident management, headcount management.
- 1 year and 3 months, Jul 1999 - Sep 2000
TELECOMS ANALYST
WARRENTECH EUROPE PLC
ACD CALL CENTER MANAGEMENT, BT comms management, reporting.
- 10 months, Sep 1998 - Jun 1999
WORK ORDER ANALYST/PROJECT MANAGER
EDS/SHL
DUTIES INCLUDED MANAGEMENT OF INTERNAL SERVICES IT HELPDESK.
Ausbildung von Claire-Louise Taylor
- 2 years and 10 months, Sep 1992 - Jun 1995
European Community Studies
London South Bank University
Law, French, Economics, History
Sprachen
English
C1 (Fließend)
French
B1-B2 (Gute Kenntnisse)
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