Claudio Rauch

Bis 2019, Operations Manager, Mercure Exeter Southgate Hotel
Douglas, United Kingdom

Fähigkeiten und Kenntnisse

Excellent organizational and administrative skills
Proven strong decision-making abilities even under
Exemplary focus on achieving revenue and cost cont
Extensive experience in developing and executing m
Extensive HR management interpersonal and social s
Customer relationship management
Social media management
Training coaching & staff development
MS Office and hospitality software
Hotel & Resort operations management
Multi-cultural people management
Tactical and operational planning

Werdegang

Berufserfahrung von Claudio Rauch

  • Current 6 years and 6 months, since Dec 2019

    Betriebsleiter / Cluster Hotel Manager

    Amber ski-in/out Hotel & Spa and Artemis Easy Stay Hotel

  • 10 months, Mar 2019 - Dec 2019

    Operations Manager

    Mercure Exeter Southgate Hotel

  • 1 year, Mar 2018 - Feb 2019

    Operations Manager (Acting GM) - Pre Opening

    Comis Hotel & Golf Resort

  • 3 months, Oct 2017 - Dec 2017

    Food and Beverage Director

    Sandals Saint Lucia

  • 3 years and 4 months, Mar 2014 - Jun 2017

    Resort Manager

    Zazen Boutique Resort & Spa, Koh Samui, Thailand

    Reporting directly to the owners, responsible for the entire resort operation and its 120-team members. Achieved budgeted profits and maintained revenues during the difficult year of 2014 for the tourism sector in Thailand. With the main focus on guest satisfaction, delivering services and products to meet the customer expectations. Developing and implementing strategies to increase revenues and maximizing the financial performance keeping the resort moving forward.

  • 3 months, Dec 2013 - Feb 2014

    Food & Beverage Manager

    Zazen Boutique Resort & Spa, Koh Samui, Thailand

  • 6 years and 2 months, Oct 2007 - Nov 2013

    Assistant FB Manager

    The Empire Hotel & Country Club, Brunei Darussalam

    Assistant F&B Manager, Banquet Operations; Assistant F&B Manager, Restaurants

  • 1 year, Oct 2006 - Sep 2007

    Director for Catering Operations

    Red Canopy Group, Brunei Darussalam

    Consistently achieved revenue sales and cost reduction targets in line with budget. Captured additional long-term contracted business through development of healthy business relationships with prospective clients.

  • 11 months, Nov 2005 - Sep 2006

    Assistant F&B Manager

    Le Meridien Kuala Lumpur, Malaysia

  • 1 year and 3 months, Aug 2004 - Oct 2005

    Junior F&B Manager

    Plaza Athenee Bangkok - A Royal Meridien Hotel, Bangkok, Thailand

  • 7 months, Jan 2004 - Jul 2004

    Management Trainee - Food & Beverage

    The Oriental Bangkok – A Mandarin Oriental Hotel, Bangkok, Thailand

  • 5 months, Dec 2002 - Apr 2003

    Front Office Trainee - Night Audit, Front Office, Reservations

    Diplomate Hotel, Geneva, Switzerland

  • 1 year, Sep 2000 - Aug 2001

    F&B Service Trainee - Bar, Coffee Shop, In Room Dining

    Mandarin Oriental Hotel Du Rhone, Geneva, Switzerland

Ausbildung von Claudio Rauch

  • Bis heute

    Hotel & Restaurant Management

    Ecole Hôtelière de Genève

Sprachen

  • English

    C1 (Fließend)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • French

    B1-B2 (Gute Kenntnisse)

  • Bahasa Malaysia

  • Thai

  • Swiss German

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