Clive Haynes

Providing support to end users Provided consultancy to other teams Assisted in the production and distribution of financial reports Migrated reports from Business objects 6.5 to Business Object Xi

Level 2 support Analyst Responsible for planning production service improvements Managed the Business Objects production environment. Developed service improvements and automated manual processes where required

Version 5 to Version 6 upgrade Planned the deployment of Business Objects version 6 Documented all the processes involved in performing the upgrade. Liaised with IT security, infrastructure, change management and various other departments to ensure smooth rollout.

Produced reports for network roll-out and legal department Built Universes for Billing, Customer Finance, Finance and CRM Assisted in the analysis and design of data marts Produced web based monitoring tool for operations Setup testing environment for Business Objects

Customised web Intelligence for Extranet and Intranet Developed utilities to allow Business Objects supervisors to migrate universes and reports from one repository to another Installed and configured a Web Intelligence cluster for BP Castrol on NT and Unix

Designed bespoke reporting solutions for a large range of customers, these solutions were both desktop based and web based. Conducted training courses in the development of Business Objects solutions using their Software Development Kit. These courses were run in the UK, Japan and Australia.