Colin Wu

Setting up Active Directory and Microsoft 365 accounts. Managing and maintaining IT infrastructure: printers, access points, mobile phones, CCTV, local network (Wi-Fi and LAN). First-line user support: troubleshooting hardware and software issues, assisting end-users with IT-related inquiries, and providing IT training for employees.

Create virtual machines. Establish and maintain a CI/CD environment and ensure the stable operation of the whole process.

Daily IT support for the native company and overseas branches, mainly on Office 365, SharePoint, hardware, and network issues. Collect the NetSuite ERP requirements from the end users. Resolve these requirements by myself or hand them over to the vendor.

Results-oriented System Administrator with extensive experience in managing and optimizing complex enterprise IT infrastructure. Expertise encompasses system administration and database administration, with a strong focus on ensuring high availability, security, and performance of critical business platforms.