Conrado Penaloza

-Increased guests' satisfaction by checking them in and out in a timely and efficient manner -Raised enrollment of new memberships for hotel's loyalty program by explaining benefits and advantages to guests -Significantly improved guests' reviews in online portals, especially Spanish speaking guests -Delivered exceptional service which led to bookings from repeat customers

-Presented vehicles to customers explaining benefits and features through walk-arounds and test drives -Kept up to date with the incoming Honda vehicles through ongoing training -Used Customer Relationship management tool to effectively track sales opportunities, follow ups, and enhance existing customer relationships, increasing sales for the dealership in about 10% monthly. -Maintained a Customer Satisfaction Index of 99.0 out of 100. 8 points over average dealership Index

-Requested Verifications of Employment, Residential Appraisals, Tax Returns for borrowers requesting a mortgage loan, as well as other necessary products required to process their mortgage loan in a timely manner. -Contributed to the streamlining of the Human Resources department by managing the onboarding process of new hires, equipment set-up and termination of employees. -Created an Inventory Management System to keep current equipment as well as units assigned to new hires.