Cosmin George Done

Responsible for creating and reviewing the site hardware design (Huawei equipment) Automating manual processes with VBA Excel Achievements: Created a VBA script to eliminate some manual activities involved in subcontractors’ on-site materials check

Responsible for outputting configuration scripts for network changes and modernization Automating processes with VBA Excel and Huawei iSStar Configuration errors troubleshooting Achievements: Created two VBA scripts to eliminate manual activities for team leader and for the whole team; the first saves minimum 1 manhour / day, while the second saves 0.25 manhours / engineer / day in a team of 6 engineers

Managing the Wireless TAC vendor support team Accountable for team targets Find opportunities to deliver new remote services Management support for accidents Tool improvement Line Business Plan lifecycle 5G capability improvement KPI monitoring and reports Backtracking for unsatisfied customer surveys and creating improvement plans Hiring Achievements: Hall of Fame 2018 Improved Service Request average duration by 2% while maintaining the values of the other team KPIs

Remote Delivery Project Management Price negotiation Software upgrade of Huawei Radio equipment Health Check projects HR planning Risk analysis and workaround / mitigation measures proposition Lab test Upgrade documentation Operation supervision Support commercial issues Progress reports Continuous efficiency improvement and risk control Security audit Achievements: YoY efficiency improvement through training, operation streamlining, planning and tools update

Vendor support, warranty, post-warranty Investigating issues from European CSP (BSC6900 GSM, UMTS, BTS/DBS3900, Femto) Solution review in the lab Remote software upgrade of Huawei equipment BSC/RNC/BTS/NodeB Trainer for Huawei Wireless products (2G,3G) during the setup of two new departments (GSRC – internal sourcing and GNOC – Managed Services) Advanced WCDMA training in R&D center, China (KPI troubleshooting) Achievements: Outstanding performance award 2011 Hall of fame 2013

Shift leader supervising and executing tasks for Vodafone NL Ericsson 2G, 3G equipment monitoring Microwave equipment monitoring (Ericsson TN, Siemens SRALL and SPII, SIAE) Troubleshooting for RAN and TX Health check after site work Status reporting Create documentation Achievements: Best RAN team award in 2009 Knowledge transfer for TDC DK and Vodafone NL Selected as one of the four engineers to promote to Experienced Engineer out of 35 employees Trainer for new colleagues

Clicknet ADSL home users support by phone and email VPN customer support Customer-field support and NOC interface Achievements: Designed an empirical method to calculate the maximum bandwidth that can be offered to an ADSL customer depending on the distance to the DSLAM (correlation max bandwidth – UL SNR)

Executive MBA

Voice and data communications