
Cosmin Donose
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Cosmin Donose
- Bis heute 3 Jahre, seit Juni 2022
Assistant Manager CX Intelligence
Kia Europe
Orchestrated project lifecycles for diverse Customer Experience Management systems spanning over 10 European countries. Specialized in the comprehensive analysis of customer data, driving the execution of data-driven strategies for optimized customer experiences. Developed a complex CX Tableau dashboard that seamlessly integrated key performance indicators. Product owner of a project overseeing the development of 5 departmental dashboards, data flows and an executive dashboard for the CEO.
- 1 Jahr und 10 Monate, Aug. 2020 - Mai 2022
CX Intelligence Specialist
Kia Motors Europe GmbH
Pioneered the implementation of a Pan-European program that supports dealerships in managing their Online Reputation. Created multiple CS/CX analysis reports to help business units improve their services or products.
- 10 Monate, Okt. 2019 - Juli 2020
Customer Quality
Kia Motors Europe GmbH
Analyzed Customer Satisfaction (CS) and Customer Experience (CX) data for actionable insights. Supported the roll out of a customer satisfaction management tool.
- 7 Monate, März 2019 - Sep. 2019
Project Management and PMO Intern
LSG Lufthansa Service Holding AG
• Supported Project Managers (23 global process improvement projects) with the project planning processes (cost planning); monitor monthly reporting activities (Clarity), follow-up on project governance in line with PMI frameworks, such as project documentation and approval processes. • Supported the international Program Management Office Team (PMO) with various progress reports, administrative tasks, and ad-hoc analysis in order to meet the Program Milestones set.
- 2 Monate, Apr. 2015 - Mai 2015
Marketing Intern
Mercedes-Benz- Casa Auto SRL
Conducted market research to inform marketing strategies and manage social media channels for increased brand visibility and engagement of the dealership.
Ausbildung von Cosmin Donose
- 4 Jahre und 7 Monate, Okt. 2015 - Apr. 2020
International Business and Management
Rhine-Waal University of Applied Sciences
Financial and Management Accounting, Controlling and Risk Management, Marketing Controlling (elective), Business Analysis, Auditing (elective), Project Management (PMI), Game Theory and Decision Making, Information Technology,
Sprachen
Englisch
Fließend
Rumänisch
Muttersprache
Deutsch
Gut
Französisch
Grundlagen
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