Cristian Marin

Develop and support all phases of IT project life cycle which include requirements, technical design, coding, unit testing, acceptance testing, and production installation

Build innovative digital marketing solutions in the Adobe Marketing Cloud Implement the required integrations and tune the necessary infrastructure for maximum performance, scalability, and resilience Technologies used: JavaScript, XML, HTML, Git, SOAP and REST, Oracle SQL, Oracle PL/SQL, Adobe Campaign

Enforce design and coding standards, policies and procedures Develop new processes/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Collaborate with test teams during the product test and UAT phases Ensure documentation is well maintained Mentor junior developers

Create, maintain, and update CRM oracle database PL/SQL procedures for postpaid customers Upgrade or add new features for internal process automation Develop and maintain the postpaid customers offers according to specifications Update quality of written code for better performance Technology used: Oracle SQL, Oracle PL/SQL, Java

Configuring the CRM systems Operation and maintenance of CRM systems Providing level 2 support for CRM applications Putting in the production environment on time and correctly the new features in CRM systems Solve in short time the incidents occurred User management for CRM applications Perform and drive preventative maintenance Maintain a good level of internal change processing. Development of new monitoring tools On-call shifts.

Provide on call support for all departments that uses CRM applications Monitoring and management of operational CRM processes On call and on site support for CRM users CRM system user management Solving incidents occurred on CRM applications

Propose solutions, corrective and preventive actions to improve processes and results of department (KPI) Provide support in the implementation of new offers, activities, projects and applications in the department Create procedures and work instructions when needed Regular review of procedures and work instructions from the department Supervision, monitor and control processes and applications involved in the activation and offer implementation flow

Activate clients contracts in ePOS Registration of payment proofs and student accounts received thru fax and email Activation of professional and private numbers for employees Correct the failed or partially failed activation requests Support for other departments