
Cynthia Santos Tejada
Skills
Timeline
Professional experience for Cynthia Santos Tejada
-Serve as the primary point of contact for stakeholders and various Committees -Conduct onboarding for new stakeholders, ensuring smooth integration -Coordinate meeting schedules, manage webinars, and collaborate with facilitators -Maintain and organize relevant documentation; update SharePoint -Update and manage data in CRM systems -Support meetings, including venue identification, site visits, and inspections -Provide logistical support for Committee meetings with IT
- 2 years and 5 months, Feb 2020 - Jun 2022American Airlines
International Sales and Advantage Representative
• Coordinated and advised small and large-scale travel within AA’s routes and their partners from OneWorld’s joint business. • Assisted passengers with baggage reports and resolved issues with delayed, lost, or damaged items. • Supported Advantage and Advantage Elite Members with travel plans and managing their account for maximizing benefits. • Uphelded and exceeded CRM metrics and KPIs in all positions.
- 1 year and 9 months, Jun 2018 - Feb 2020
Training and Development Manager
Asociacion Duarte de Ahorros y Prestamos
• Managed and re-implemented the HR processes to include best practices. • Introduced, created, and led assessment processes for all levels of the organization. • Created HR handbooks, job descriptions, and manuals with regulation and system standards. • Executed phase one of the yearly budget plan for training 300+ employees in quality service, coaching, and performance management. • Instituted virtual training sessions for front office new hires.
- 4 years and 5 months, Feb 2014 - Jun 2018
Financial And Administrative Manager
Asociacion Duarte de Ahorros y Prestamos
• Restructured the procurement department for better customer service by adopting better practices. • Coordinated and updated stakeholders by mediating between the construction and auditing companies in building 4 branches. • Presented monthly, quarterly, and yearly financial reporting packages to the stakeholders. • Developed standardized office procedures and policies to ensure efficiency and continuity among processes.
- 6 years and 6 months, Jul 2007 - Dec 2013
Business Manager
Almacenes Santos L. SRL.
• Trained, supervised, and evaluated the sales department, enabling them to improve their skills and achieve weekly objectives. • Increased sales by 10% annually by monitoring market trends and adjusting sales strategy accordingly. • Overlooked warehouse inventory and its national/international shipping. • Supervised logistics for the sales department’s distribution.
Educational background for Cynthia Santos Tejada
- 1 year and 6 months, Sep 2022 - Feb 2024
Development Management
Ruhr-Universität Bochum
International Aid Assistance
- 2016 - 2017
Specialization in Teaching Qualification
Universidad Autónoma de Santo Domingo
- 2014 - 2014
Executive Potential Program
Barna Management School
- 2011 - 2012
Master in Administration of Finance
Universidad APEC
- 2005 - 2009
Business Administration
Universidad Tecnológica de Santiago
Languages
Spanish
First language
german
Basic
english
First language
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