Cynthia Santos Tejada

Bis 2024, Development Management, Ruhr-Universität Bochum

About me

Personal Facts I proudly identify as an introvert (INFJ-Advocate). However, I can be an extrovert at times. I see myself as a Hermione. Additionally, I am passionate about learning and enjoy listening to podcasts. While I may not be a great cook, I love spending my spare time cooking with my wife, who is an excellent cook.

Skills

Frachtverkehr
Globalisierung
Beschaffung
Online-Hilfen
Kundenbindung
Administration
Lehre
Training
Buchhaltung
Organisationsentwicklung
Praktikum
Lagerhalle
Partnermanagement
Unternehmensführung
Analyse
Betriebswirtschaft
Internationaler Vertrieb
Personalmanagement
Forecast
Internationales Business Development
Personalentwicklung
Performance Management
Field Sales
Bauwesen
Vertrieb
Gewinn-und-Verlust-Rechnung
Billing
Unternehmensplanung
Verkauf
Administrative
Advising
Finanzen
Finanzielle Führung
Business Analytics
Budget
Auslandserfahrung
Büro
Kosten- und Leistungsrechnung
Verfahren
Beratung
Weiterbildung
Schulung
Inventur
Audit
Marktentwicklung
Problemlösungskompetenz
Teamfähigkeit
Vertriebsstrategie
Mentoring
Qualitative Forschung
HR-Prozesse
Forschung
Interkulturelle Kompetenz
Umwelt
Finanzinstitute
Metriken
Front Office
Analytisches Denken
Selbstbewusstsein
English Language
Business Development
Management
Consulting
Reporting
Inside Sales
MS Office
Sustainability
Customer Relationship Management
Business Economics
Market Development
Reliability
Team work
Flexibility
Communication skills
Commitment
CRM Systems
International Sales Management
Account Management
Customer care
International experience
Human Resources
Coaching
HR Consulting
Strategic mindset
Project Management
Reports
Microsoft Excel
Microsoft Word

Timeline

Professional experience for Cynthia Santos Tejada

  • 2 years and 5 months, Feb 2020 - Jun 2022

    International Sales and Advantage Representative

    American Airlines

    • Coordinated and advised small and large-scale travel within AA’s routes and their partners from OneWorld’s joint business. • Assisted passengers with baggage reports and resolved issues with delayed, lost, or damaged items. • Supported Advantage and Advantage Elite Members with travel plans and managing their account for maximizing benefits. • Uphelded and exceeded CRM metrics and KPIs in all positions.

  • 1 year and 9 months, Jun 2018 - Feb 2020

    Training and Development Manager

    Asociacion Duarte de Ahorros y Prestamos

    • Managed and re-implemented the HR processes to include best practices. • Introduced, created, and led assessment processes for all levels of the organization. • Created HR handbooks, job descriptions, and manuals with regulation and system standards. • Executed phase one of the yearly budget plan for training 300+ employees in quality service, coaching, and performance management. • Instituted virtual training sessions for front office new hires.

  • 4 years and 5 months, Feb 2014 - Jun 2018

    Financial And Administrative Manager

    Asociacion Duarte de Ahorros y Prestamos

    • Restructured the procurement department for better customer service by adopting better practices. • Coordinated and updated stakeholders by mediating between the construction and auditing companies in building 4 branches. • Presented monthly, quarterly, and yearly financial reporting packages to the stakeholders. • Developed standardized office procedures and policies to ensure efficiency and continuity among processes.

  • 6 years and 6 months, Jul 2007 - Dec 2013

    Business Manager

    Almacenes Santos L. SRL.

    • Trained, supervised, and evaluated the sales department, enabling them to improve their skills and achieve weekly objectives. • Increased sales by 10% annually by monitoring market trends and adjusting sales strategy accordingly. • Overlooked warehouse inventory and its national/international shipping. • Supervised logistics for the sales department’s distribution.

Educational background for Cynthia Santos Tejada

  • 1 year and 6 months, Sep 2022 - Feb 2024

    Development Management

    Ruhr-Universität Bochum

    International Aid Assistance

  • 2016 - 2017

    Specialization in Teaching Qualification

    Universidad Autónoma de Santo Domingo

  • 2014 - 2014

    Executive Potential Program

    Barna Management School

  • 2011 - 2012

    Master in Administration of Finance

    Universidad APEC

  • 2005 - 2009

    Business Administration

    Universidad Tecnológica de Santiago

Languages

  • Spanish

    First language

  • german

    Basic

  • english

    First language

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