Dalia Bajzath

- 2nd and 3rd Level Support- detailed analyses of the incoming issues providing solution for Assentis DocFamily -Teamwork and consultancy on issue analyses in various projects

- Provided technical support for Compart’s customers and business partners conducting entitlement. - Provided level I and II problem resolution – interfacing with Compart developers for level III support. - Provided end to end call resolution and closure with customers.

- developed custom solutions to address business critical issues for clients, utilizing the newest technology and the business knowledge in the pharmaceutical market. - created field force related application to track effort vs. results as well as tracking key customers and identifying the right amount of effort that should be performed at the therapeutic class level.

− Designed and developed interactive simulations with 2D/3D graphics, video, sound and animation, to train product managers and technicians in handling vacuum technology equipment, using Multimedia Toolbook 4, Corel Draw and Adobe Photoshop on Windows NT.