Mag. Dalia Gaikaite

• Credit / Debit daily review • Communication with clients in Germany • Increasing/reducing of daily/permanent Limits • Collection of debts

• Handle and settle follow Coinsurance claims from German lead insurers on receipt of invoices and Bdx. • Took lead responsibility for quality assurance within the German payment processing team, both in assessing adherence, and supporting correction and / or resultant improvement actions. • Acting as Subject Matter Expert in support of work transfer from Vilnius to other AIG locations, given the closure of AIG Vilnius operations

Main responsibilities were to enter, translate from German to English and verify clinical trials data into computerized system; maintain high standards of quality and efficiency; track and archive study documents, assist with project administrative and clerical tasks; adhere to SOP and CDM/IT processes

• Responsible to record formal notes and actions for all weekly Management and Department team meetings in the Ergo Vilnius head office – requiring timely and accurate creation of business records. • This role often included ad-hoc requests for translation of annual reports, letters or various documents from Lithuanian, German, Russian, and English. • Provided general administration support for visitors including hotel and travel reservations, and support for Ergo travelers to other locations.

Preparation and translation of office documentation into Lithuanian, German, Russian, English languages, recording of meeting minutes, booking of hotels and fly tickets.

Planning menus in consultation with Chef; planning and organising special functions; conferring with customers to assess their satisfaction with meals and service; may take reservations, greet guests and assist in taking orders

Order acceptance and delivery

Preparation and translation of office documentation into Lithuanian, Russian and English languages, booking of hotels and fly tickets.

Main responsibilities were monitoring and management of allocated study centres in Lithuania and Estonia; ensuring study is conducted to applicable regulations and in accordance with protocol, the CRF data are accurate, complete and plausible; ensuring in-house study administration is kept up to data in accordance with contractual timelines.